Refund policy

 

30-Day Return Policy

 


You have 30 days from the date you receive your order to request a return.

 

 

 

⚠️ IMPORTANT – CANS & BEVERAGES (VERY STRICT)

 


All canned beverages (FITZSODA cans) are FINAL SALE.


Due to food safety and hygiene regulations, we do NOT accept returns, exchanges, or refunds on cans, including but not limited to:

 

  • Opened or unopened cans

  • Multipacks

  • Trial packs

  • Subscription orders

 


No exceptions, unless the product arrives damaged or incorrect (see section below).

 

 

 

✅ Eligible Returns (Apparel & Accessories Only)

 


Returns are accepted ONLY for apparel and accessories (e.g. t-shirts, hoodies, hats, merch).


To be eligible for a return:

 

  • The item must be unused, unworn, unwashed

  • Must have original tags and packaging

  • You must provide a receipt or proof of purchase

 

 

 

 

How to Start a Return

 


To request a return, email us at:

andrea@fitzsoda.com


Approved returns must be sent to:


VIA TARVISIO 7G

33054 – Lignano Sabbiadoro (UD)

Italy


If your return is approved, you will receive shipping instructions and a return label.


👉 Returns sent without prior approval will not be accepted.

 

 

 

Damaged or Incorrect Items

 


Please inspect your order upon delivery.


If you receive:

 

  • A damaged item

  • A defective product

  • The wrong item

 


Contact us immediately at andrea@fitzsoda.com and we’ll fix the issue as fast as possible.


(This applies to both cans and apparel.)

 

 

 

Non-Returnable Items

 


We do not accept returns for:

 

  • All canned beverages

  • Perishable goods (food & drinks)

  • Custom or made-to-order items

  • Personal care products

  • Hazardous materials, flammable liquids or gases

  • Sale items or gift cards

 

 

 

 

Exchanges

 


For apparel and accessories, the fastest way to get a different size or item is to:

 

  1. Return the original item

  2. Place a new order once the return is approved

 

 

 

 

EU Right of Withdrawal (14 Days)

 


If your order is shipped within the European Union, you have the right to cancel or return eligible items within 14 days, without providing a reason.


⚠️ This right does NOT apply to canned beverages.


Returned items must still be:

 

  • Unused and unworn

  • In original condition and packaging

  • With proof of purchase

 

 

 

 

Refunds

 


Once we receive and inspect your return, we’ll notify you.


If approved, your refund will be issued to the original payment method within 10 business days.


Please note:

 

  • Banks or card providers may take additional time to process the refund

  • If more than 15 business days have passed since approval, contact us at andrea@fitzsoda.com